Return/ Refund Policy
Muskan_thelabel is committed to ensure full customer satisfaction concerning the products available on our website & customer assistance. If you are not 100% satisfied with your purchase, you can exchange or return the order for a full refund of the paid price for the product (excluding shipping charges).
We offer easy returns! Just email our team at muskanthelabel@gmail.com within 7 days of receiving your order.
** Clearance Sale Products are not eligible for Return
** Shiping Charges are non-refundable
Exchange Policy
We are happy to offer a 7-day exchange for the product, if it is unused and in the same condition as you received it, in its original packaging.
• Please inspect your order after receiving and contact us immediately (within 48 hours from the time of delivery) if the item is defective or damaged.
• If you receive the wrong/damaged item, we can evaluate the issue. Reach us on our email muskanthelabel@gmail.com or WhatsApp us
GUIDELINES FOR A VALID RETURN AND EXCHANGE:
- All product tags intact and in their original packaging
- Product must be unused
- Products must be in an unwashed and in undamaged condition
- We will send you a confirmation email as soon as we receive the shipment at our warehouse and it passes our quality check.
After receiving the returned product, we will do a quality check of the product at our end and our customer care team will update on refund or exchange.
Kindly write to us on muskanthelabel@gmail.com for any further assistance.
UNDER EXCHANGE POLICY:
- Only size exchanges are allowed.
- Items can be exchanged for a similar size or a different size.
- If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately